Privacy policy
Privacy Policy 2024
This following document sets forth the Privacy Policy for the NaturoBest website, www.naturobest.us.
Your privacy is important. This information explains how we comply with U.S. privacy requirements.
NaturoBest is committed to providing you with the best possible customer service experience. NaturoBest adheres to the Privacy Act 1988 (Cth), which outlines principles concerning the privacy of individuals.
This policy details our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. "Personal Data" refers to any information that can be used to identify a person individually and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, and other personally identifiable information.
If you reside in the European Union ("EU"), United Kingdom, Lichtenstein, Norway, Iceland, or Switzerland, you may have additional rights regarding your Personal Data, as further outlined below. These rights may include those under the EU's General Data Protection Regulation ("GDPR") if you are a resident of the EU, United Kingdom, Lichtenstein, Norway, or Iceland.
Many aspects of the site can be viewed without providing personal information, but for access to future NaturoBest customer support features, you are required to submit personally identifiable information. This may include, but is not limited to, a unique username and password, or providing sensitive information in the recovery of your lost password.
We collect the following categories of Personal Data about you when you purchase or interact with our Site:
- Name
- Title
- Email address
- Home/work telephone number
- Mobile number for SMS promotions
- Postal or other physical address
- Credit/debit card information
- IP addresses and other information collected passively
- Account registration
- Generating reports based on information collected from use of our Products
- Requesting service and support for our Products and providing such support
- Placing transactions or orders
- Registering to attend a webinar
- Participating in an online survey
- Billing and collecting payments for our Products
- Participating in discussion groups or forums
- Registering for newsletter subscriptions
- Customizing the advertising and content you see
We use your Personal Data in accordance with our Privacy Policy. If you wish to discontinue our use of your Personal Data, you can request that your account be deactivated by contacting us as specified in the "Contact Us" section.
We process your Personal Data if we have a lawful basis for doing so. Lawful bases include consent, contractual necessity, and our "legitimate interests" or the legitimate interest of others, such as:
- Personalizing, improving, or operating our Products and business
- Better understanding your needs and interests
- Fulfilling requests related to the Products
- Providing you with information and offers from us or third parties
- Complying with our legal obligations, resolving disputes with users, enforcing our agreements
- Protecting, investigating, and deterring against fraudulent, harmful, unauthorized, or illegal activity
We process Personal Data for purposes such as:
- Processing your orders and delivering the Products you have ordered
- Providing reports based on information collected from use of our Products
- Keeping you updated on the latest Product announcements, software updates, upgrades, system enhancements, special offers, and other information
- Providing support and assistance for our Products
- Enabling contact with you and providing shipping and billing information
- Offering customer feedback and support
- Conducting questionnaires and surveys for better products and services
- Personalizing marketing communications and website content based on your preferences
- Meeting contract or legal obligations
You have the choice to provide Personal Data to NaturoBest. However, you may be unable to access certain options, offers, products, and services if they require Personal Data you have not provided. You can sign up and consent to receive email or newsletter communications from us. If you wish to discontinue these communications, you can update your preferences using the "Unsubscribe" link in such emails or contact us using the information in the "Contact Us" section.
We may hire other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions, or customer freight shipping. These companies are permitted to obtain only the personal information they need to deliver the service. NaturoBest takes reasonable steps to ensure these organisations adhere to confidentiality and privacy obligations concerning the protection of your personal information.
We share Personal Data with business partners, service vendors, and/or authorized third-party agents or contractors to provide requested Products or transactions, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration, and providing customer support. We give these third parties Personal Data to complete/utilize the requested Product or transaction.
We expressly collect non-personally identifiable information for each site visitor, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times, and referring website address.